At Sea Fan Car Rental, we’re committed to making your Thai adventure smooth sailing. Here on our FAQ page, you’ll find answers to some of our most frequently asked questions. But if you can’t find what you’re looking for, don’t hesitate to contact our friendly customer service team – they’re happy to help!

Browse through the topics below and let’s get you cruising the stunning landscapes of Thailand in style!

DRIVERS REQUIREMENTS

How many drivers can I register for the rental agreement?

We limit the number of drivers to the max allowed passengers in the rented vehicle. All drivers must be 25 years and over and have held a full license for 1 year or more prior to the rental agreement.

Can I rent a car on a learner’s license?

No, we require a full valid license issued more than 1 year ago. Some countries issue yearly licenses, in which case we require proof that a year’s full license was held prior to your current license.

As a tourist or foreigner do I need an International Driver’s License (IDL)?

We require a recognized IDL if your national driver’s license is not a Thai license and is in a language other than English.

I am under 25, can I still rent a car?

Yes provided you are over 21 and you must have had a full license for at least a year prior to the commencement of the rental agreement. There will be a young driver’s fee applied to your booking.

MILAGE, FUEL & CROSSING BORDERS

What fuel does my car take?

Once you pick up the car, the representative at the rental desk will advice you what fuel type is required for the car. Usually there is an indication at the petrol cap as well.

Is there a restriction on milage for my rental?

All our cars are rented with free milage – so drive without worrying about how far you have driven

Can I take the car outside Thailand?

No, you are only allowed and insured to drive the car in Thailand.

OPTIONAL EQUIPMENT

Can I book optional equipment after the booking has been confirmed?

Yes any time and the cost will be added to your bill to pay on pick up. We recommend you book any extras as early as possible as we can’t guarantee availability.

What happens if we damage or lose optional equipment?

We will charge you for the replacement fee of the item.

PAYMENT, FEES & CONFIRMATION

Do I have to have a credit card?

No, we do not require a credit card – we accept payment by transfer, PayPal, TransferWise or in cash if you prefer.

Does it cost extra to have multiple drivers?

The first additional driver is free of charge; all subsequent drivers incur a fee. We limit the number of drivers to the max allowed passengers for the rented vehicle.

Is the price all inclusive?

The price you see includes the car, mandatory cover (e.g. Theft Protection and Collision Damage Waiver) any mandatory fees (e.g. one-way fees, airport surcharges and local taxes). It also includes any extras you’ve already added (e.g. GPS or baby seats).

What does excess amount mean?

Excess is the amount you are liable for in case of Damage or theft of the car.

Can I combine discounted offers?

No, discount offers cannot be combined

CHANGES TO MY BOOKING

Can I extend my booking?

Of course, you can just give us a call or message us and we will arrange it for you.

Can I return the car early?

Yes you can just let us know when you want to hand it back to us. We only refund non discounted rentals with 7+days of notice.

Can I change the pick-up or drop-off location?

Yes, within reason we can deliver the car or pick it up at a different location within the city confines of Chiang Mai. If you need pick-up or drop-off outside of Chiang Mai we can help with that but there is likely to be a fee – give us a call to see how we can best help.

THE VEHICLE

Can I smoke in your cars?

No our cars are non-smoking, but we do have a couple of cars where smoking is allowed. Give us a call for a quote and availability.

Do you do long-term rentals?

Yes, we have cars available for long-term rental – send us a message or call us and we will help you find the right car for you at the right price.

What shall I do in case of an accident or break down?

In case of accident, call the emergency number we provided you, with when you picked up the car. You’ll find the number on the rental agreement. Call the police to report the accident, once you return the car, an accident report will be created.

PICK UP AND DROP OFF

Can I pick up the car earlier than agreed?

Yes, in most cases you will be able to collect the car earlier than the confirmed time. Please note this depends on the availability of the reserved vehicle. If your rental plans change in advance, contact us immediately. Any substantial change to your booking will probably change the total rental price.

What if I want to pick up the car outside of working hours?

We are here for you 24 hours a day all year round. No extra fees apply

When should I pick up the car?

Try to pick it up as close as possible to the time specified during the booking procedure. If you are running late please contact us.

My flight is delayed, what do I do?

If you are arriving by air and have given us your flight details, we will monitor the flight arrival times and have the car ready for you when you land.

My flight is cancelled, what do I do?

If you have given us your flight details, we will know when the flight is cancelled. Please call is as soon as possible when your rescheduled flight will arrive, and we will help you rebook the car.

What should I do when I pick up the car?

We recommend doing the following:

Walk around the car and look inside, checking for damage. If you find any, ask our agent to mark it on your rental agreement. Take pictures so you can be confident about what the car was like to start with.
Check what fuel it takes – Open the cap to see if it’s petrol or diesel. Petrol might have ‘95’ on it. If you’re not sure which fuel the car takes, ask our agent before you leave.
Look at the dashboard – Rental car fuel is usually provided on a ‘full to full’ basis, which means you start with a full tank and you return the car with a full tank. Turn the key to check the tank is full (and the headlights work).
Sort your route – If your car has GPS, it’s worth setting it to your language before you head off.
Once everyone’s safely strapped in, take a minute to adjust the mirrors, move the seat, find reverse and check where the indicators are.
Look out for a petrol station as you’re heading off. It’ll save any last-minute stress about filling the car up before you take it back.